---
title: "Housecall Pro integrations case study | LaCount Studio"
url: "https://lacount.studio/work/housecall-pro"
description: "Customer matching and lead delivery for NW Home Repair Solutions and NorthWest Exterior Cleaning, carrying the project context into Housecall Pro."
---

[← All work ](https://lacount.studio/work) 

 HOME SERVICES & BUSINESS SYSTEMS / IMPLEMENTED INTEGRATION 

# Housecall Pro integrations

Customer matching and lead delivery for NW Home Repair Solutions and NorthWest Exterior Cleaning, carrying the project context into Housecall Pro.

[Visit live site ↗ ](https://nwhomerepairsolutions.com/) 

Housecall ProCustomer matchingLead workflows 

WEBSITE **Housecall Pro** Lead pipeline 

THE BUSINESS NEED

## A clearer handoff.

Give repair and cleaning inquiries a structured handoff into the business’s CRM, including who is asking and what their project needs.

WHAT I BUILT

Match an existing customer by normalized email or phone, then attach that customer to a new lead. For a new customer, include their details in lead creation. Carry service information, project notes, address, source, and tags into the handoff.

ROLE

Design, development, and integration implementation.

UNDER THE SURFACE

01 

### Recognize returning customers

Email and phone matching helps connect a new inquiry to an existing customer record.

02 

### Keep the project context

The CRM receives the service request and the details someone has already supplied.

03 

### Recover from delivery failures

The inquiry and pending delivery are stored together. Failed jobs can retry without losing the original request.

WHAT WORKS DIFFERENTLY

The adapter is implemented in both businesses’ applications. Current portfolio verification covers the implementation and automated delivery safeguards. No new live CRM lead was created for this review, and downstream provider automations were not reverified.

SEE FOR YOURSELF

### [ What has been verified ](https://lacount.studio/evidence/integrations)

Read the scope of the implementation review and the automated checks, alongside the separate Brivity verification.

KEEP EXPLORING

[ Selected work / 01  Live website ● ● ● radiancewithhazel.com ↗ ![Radiance with Hazel website homepage](https://lacount.studio/images/work/radiance-with-hazel.jpg) ](https://lacount.studio/work/radiance-with-hazel) 

BEAUTY & WELLNESS 

### [Radiance with Hazel](https://lacount.studio/work/radiance-with-hazel) 

[View project ↗ ](https://lacount.studio/work/radiance-with-hazel) 

Custom schedulingStripe paymentsDesign & motion

## Structured data

```json
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      "primaryImageOfPage": {
        "@type": "ImageObject",
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      },
      "breadcrumb": {
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      },
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      }
    },
    {
      "@type": "BreadcrumbList",
      "@id": "https://lacount.studio/work/housecall-pro#breadcrumbs",
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        {
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        },
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  ]
}
```